Mobile Beer Vendors Cut Customer Wait Times At Sporting Events TAGS: beer | concessions | continuous improvement | customer experience | futbol | lean blitz consulting | leansempai | mobile | operations | process | russell watkins | sempai | six sigma | Soccer | sports | transportation | vendor | waiting | walking | waste Russell Watkins of Sempai Lean Consulting in the UK posted a great photo on Twitter this weekend from a soccer (okay, futbol) game he attended: On the plus side, mobile …Continue reading →

S.M.A.R.T. Goal Example #2: Save Teams Over $1M in 2012 TAGS: 50/50 raffle | baseball | concessions | cost savings | customer satisfaction | customer service | lean | maintenance | out of order | revenue streams | s.m.a.r.t. goals | smart goals | sports | stadium | tickets | total productive maintenance | utility costs | vendor | waste (This is the second in a series about setting S.M.A.R.T. goals and the benefits they provide.) So this S.M.A.R.T. goal is less an example and more about the actual mission …Continue reading →

8 Wastes – Defects/Scrap/Rework TAGS: chain | coke | customer | defects | diet coke | errors | poka-yoke | rework | scrap | vendor | wasted time (This is the first in a series of deeper dives into the eight Lean wastes.) Defective products can sap resources multiple times in one occurrence. Not only is there potentially …Continue reading →