Trust TAGS: blitz | business901 | catfish | consulting | continuous improvement | customer expectations | football | hoax | joe dager | kaizen | lance armstrong | lean | manti te'o | notre dame | operations | oprah winfrey | process | robert guillame | six sigma | sports night | trust | trustworthiness | trustworthy Our trust in the athletes we’ve grown to admire was certainly tested this past week. Any way we look at trust – reliability, faith, integrity, consistency, honesty, strength – is …Continue reading →

“Because I Said So” is Destructive TAGS: answer | ask | associates | because i said so | blitz | child | communication | continuous | curiosity | curious | embarrassment | enlighten | five whys | follow | golden | grow | handbook | honest | ideas | improvement | interest | lean | learn | management | new | operations | parents | process | punishment | question | questions | rulebook | rules | scapegoat | shame | silence | six sigma | sports | teamwork | toddler | trust | why I had a conversation with a friend this weekend who was telling me about his little boy. He’s enlightened by his son’s curiosity and ability to ask questions and interest …Continue reading →