Will MLB Show Little “Respect For People” By Eliminating Non-Uniformed Personnel Pension Plans? TAGS: ballpark | baseball | continuous improvement | craig calcaterra | customer experience | cut | dollar foolish | employees | enterprise | espnnewyork | executives | hardball talk | industry | lean | lean blitz consulting | major league baseball | minor league baseball | mlb | nbcsports | non-uniformed | operations | pennywise | pension | pension plans | process | respect for people | six sigma | sponsorships | sports | ticketing | waste reduction The two pillars of Lean are 1) reduction of waste activities and 2) respect for people. Some of the ways organizations respect their constituents are with fairness, sharing of best …Continue reading →

Opening Day at Turner Field TAGS: atlanta | blitz | bourn | braun | braves | brewers | brian | concessions | day | dress | extra | field | gates | glitches | jumbotron | lean | lines | martin | mccann | michael | milwaukee | opening | operations | out of town | patrons | prado | process | rehearsal | ryan | scoreboard | seat | six sigma | sponsorships | sports | turner | waiting | waste I had the opportunity to roll over to Atlanta for Opening Day for the Braves against the Milwaukee Brewers. While I did a lot more game watching than operations observing, …Continue reading →

Target Audience – Part One TAGS: big budgets | big companies | concessions | finances | lean | lean initiatives | sales | small business | sponsorships | sports manufacturers | sports service providers | sports teams | target audience | tickets | underdog Who are you and why are you here? A better question – thank you for coming, but who else SHOULD be here? There is no shortage of resources and methodologies …Continue reading →