Standardized Work – Speed vs. Consistency TAGS: blitz | consistent | continuous improvement | defects | delivery | efficiency | goods | improve | lean | mow | operations | process | productivity | results | rising tide lifts boats | root cause | services | six sigma | speed | sports | stable | standardized | step | teach | vital | work It’s safe to say that it’s ideal to have processes move as fast and consistently as possible. Speed and consistency are two big contributing factors toward productivity and efficiency. But …Continue reading →

Know Why You’re Being Paid TAGS: accounting | baits | barista | blitz | brand | burger | burgers | bushes | coffee | concession | contract | customer | defect | delicious | demand | expectation | exterminator | flip | follow | guarantee | hunger | infestation | investment | landscape | lawns | lean | machine | memories | money | mow | operations | paid | pictures | process | rats | refund | repair | research | resources | roof | satisfaction | save | six sigma | sports | stand | starbucks | status | symbol | taxes | time | tools | traps | trim | wedding | why This past weekend I visited some friends in Columbia, South Carolina and they shared horror stories of a trio of rats that have invaded their house’s walls. One of those …Continue reading →

The Masters: Mowing the Fairways TAGS: 2012 | angc | augusta | blade | blitz | bubba watson | cart | club | communication | cut | fairway | golf | grass | hydraulic | leak | lean | maintenance | masters | mow | mower | national | operations | patron | practice | process | sharpen | six sigma | tennis ball | tractor | training When the patrons begin leaving Augusta National Golf Club during the week of the Masters and when the final groups of golfers finish up their rounds or work at the …Continue reading →