Lean is Good Customer Service TAGS: alyson footer | alyson's footnotes | astros | beer | blitz | concession stand | cycle time | discounts | food | houston | inventory | jim crane | lean | minute maid park | operations | processes | six sigma | sports | stockouts | waste | water Yesterday, new Houston Astros owner Jim Crane announced some sweeping fan-friendly changes at Minute Maid Park that included: Cheaper tickets, some with food/merchandise credits Ticket plan rebates Beer specials all …Continue reading →