Toyota Way Principle #8 and Implementing Technology that Helps TAGS: activities | blitz | client | computer | consulting | current | director | expectation | future | identification | lean | manager | manual | map | mapping | money | note | operations | optimize | people | post-it | principle | process | projects | provider | requirement | resource | risk | serve | six sigma | solution | sports | state | technology | time | time study | toyota | waste | way One of my current clients has a two-pronged plan for improving a process that is absorbing a lot of resources (people, time, risk, money). The first prong is to optimize …Continue reading →

Know Why You’re Being Paid TAGS: accounting | baits | barista | blitz | brand | burger | burgers | bushes | coffee | concession | contract | customer | defect | delicious | demand | expectation | exterminator | flip | follow | guarantee | hunger | infestation | investment | landscape | lawns | lean | machine | memories | money | mow | operations | paid | pictures | process | rats | refund | repair | research | resources | roof | satisfaction | save | six sigma | sports | stand | starbucks | status | symbol | taxes | time | tools | traps | trim | wedding | why This past weekend I visited some friends in Columbia, South Carolina and they shared horror stories of a trio of rats that have invaded their house’s walls. One of those …Continue reading →