Team Websites Facilitate the Sales Process TAGS: augusta | baseball | broken | consulting | continuous improvement | funnel | greenjackets | lean | lean blitz | minor league | phone number | process | sales | sports | website | yellow pages Lean is the operational management philosophy about providing exactly what the client wants, when they want it, and in the condition/location where they want it, all while doing it as …Continue reading →

Tailgating at the 2013 BCS National Championship in Miami TAGS: 2013 | alabama | bcs | blitz | cell | championship | consulting | continuous improvement | disaster | discover | five whys | florida | football | lean | logistics | lot | miami | notre dame | operations | parking | porta-potty | process | service | six sigma | sports | sun life stadium | tower | trash | verizon | waiting | waste It’s been a week since my beloved Irish were convincingly thwarted in their effort to win their first college football national championship since the Reagan administration, so I feel I …Continue reading →

Lean is Marketing TAGS: business901 | communicate | customer | defects | four | inventory | joe dager | lean | lean blitz consulting | marketing | needs | operations | overproduction | p's | place | price | processing | product | promotion | pull system | scrap | sports | toyota way | waiting The essence of marketing is the identification of needs a customer aims to have satisfied and providing a solution that will satisfy those needs within four specific categories – the …Continue reading →

2012 Summer Olympics: Men’s 100M Final on Broadcast Tape Delay & #NBCFail TAGS: 100m | 2008 | 2012 | advertising | america | bbc | beijing | blake | blitz | bolt | broadcast | buffering | cable | canada | consulting | data | espn | facebook | goodwill | lean | london | nbc | nbcolympics.com | olympics | online | operations | permission | process | provider | satellite | social media | sports | subscriptions | summer | tape delay | telegraph | transfer | twitter | uk | united states | usain | viewership | yohan Much has already been made about NBC’s decision to tape-delay the domestic broadcast of popular events at the 2012 London Olympics and how a gulf exists between those American fans …Continue reading →

2012 Summer Olympics: Wembley Stadium Stops Taking Visa Cards TAGS: 2012 | athletics | best | blitz | cache | card | cash | cashless | consulting | control | crash | credit | eric ries | failure | faulty | fiasco | football | games | goodwill | great britain | kingdom | lean | limit | london | marketing | minimum viable product | mobile phones | olympics | operations | options | payment | popular | process | processes | redundant | registers | shepherd's bush | Soccer | sponsors | sports | stadium | system | telegraph | transactions | united | united arab emirates | visa | wembley Wembley Stadium management elected to stop accepting Visa cards as payment for tickets and concessions after some faults in the system developed at the cash registers during a soccer game …Continue reading →

The Big Oops with the Barclays Center TAGS: astros | bank | barclays | blitz | brooklyn | center | ceo | consulting | continuous | diamond | embarrassment | england | enron | europe | field | fixing | forfeit | franchise | houston | improvement | introduce | jay-z | lean | lite | maid | manipulating | miller | minute | move | naming | nba | nets | new jersey | new york times | operations | optimization | park | participants | pictures | process | rate | resign | rights | robert | scandal | six sigma | sports | stadium | supervisor | team You know the phrases “too many chefs in the kitchen” and “too many Chiefs, not enough Indians” or “a camel is a horse designed by a committee?” Too many people …Continue reading →

Opening Day at Turner Field TAGS: atlanta | blitz | bourn | braun | braves | brewers | brian | concessions | day | dress | extra | field | gates | glitches | jumbotron | lean | lines | martin | mccann | michael | milwaukee | opening | operations | out of town | patrons | prado | process | rehearsal | ryan | scoreboard | seat | six sigma | sponsorships | sports | turner | waiting | waste I had the opportunity to roll over to Atlanta for Opening Day for the Braves against the Milwaukee Brewers. While I did a lot more game watching than operations observing, …Continue reading →

Lean Tools: 5S and How Sort is Half the Battle TAGS: 1980's | 5S | accounting | asset tags | ballrooms | blitz | capital equipment | categories | catwalk | concourse | desks | finished goods | flexibility | frequency | g.i. joe | kitchen | knowing is half the battle | lean | liquid | maintenance | necessary | not necessary | office | operations | point of use storage | processes | raw materials | real american hero | recycle | safety | salvage | separate | set in order | shine | six sigma | sort | sports | stadium | standardize | suites | sustain | tag | tagging Remember those G.I. Joe cartoons from the 80′s where at the end of each episode one of the Joes would teach us a life lesson (about nutrition, honesty, school, etc.)? …Continue reading →

The Five Whys: Another Example TAGS: atv | five whys | flat | lean | lean blitz | mascot | moose | operations | phanatic | processes | promotions | raccoon | sponsors | sports | tire | waste Who doesn’t love team mascots on motorized vehicles? The idea of a moose or raccoon or a…Phanatic on an ATV – hilarious! Well, I do know of an example of …Continue reading →

Lean is NOT Just About Cutting Costs TAGS: bathroom | capacity | concourse | lean | lean blitz | maintenance | operators | out of order | parking | sports | stadium | waste One of the important elements of lean and continuous improvement that it isn’t only about cutting expenses through waste reduction and elimination. Yes, lower costs is certainly a by-product of …Continue reading →

CNBC.com – MSG’s “Foxwoods Final Five” TAGS: cnbc | darren rovell | foxwoods casino | foxwoods final five | madison square garden | new york knicks | new york rangers CNBC.com’s Darren Rovell reports that, in teams’ overall effort to become more creative with sponsorship sales, Madison Square Garden in New York has found a new piece of inventory: game …Continue reading →